Other External products

[p a t r i c k]

Hi readysteadyjedi

I had no success with trying alternative cables or with repositioning the drives.

The clicking can be intermediate so the drives can trick you into believing they are fixed only for the clicking to return a few weeks later.

I also tried getting one of my two drives replaced by Seagate but the replacement clicked just as badly.

So my experience suggests that getting them replaced by Seagate is no good.

I recommend that you return the drive to the retailer and get a refund.

[Tamadite]

Me, on the other hand I have not had click problems since I changed the USB as long I use it with a PC or with my SheevaPlug. Should I connect it to my MAC and gets my MAC into sleeping mode then the clicking problem comes up again as soon as the MAC wakes up.

As Patrick says, should you have the chance of getting a refund do not hesitate it and go for it.

[mburg777]

Hi All!

I'm not sure if this will work for everyone, but it did for me. 

I had horrible clicking that occurred every 2-3 mins especially when playing video off my Expansion 1.5TB drive. 

My drive rests on top of my desktop casing, in parallel fashion. 

What i did exactly was to place my drive perpendicular to the computer. 

I'm not sure why, but this completely stopped the clicking. 

My own hunch is something to do with how the position of the drive causes the machine to be affected by the EM interference. But i'm not too sure, and don't really care why. 

So far it's been more than a few days and i've been playing video, applications, etc off the drive with absolutely no clicking, except for transient (5-10secs) during wakeup. 

Do give it a try, at the least adjust the position of your drive before sending back to the shop for refunds. 

Hope this helps.

Cheers

[Tamadite]

The price of this device does not give me humble feeling of accepting this possible EMI problem. No second chances being other products in the market in the same category with similar prices.

[tec805_x]

From your post I have the impression you are suggesting people try and find a way to make the drive useable, as if to keep the possibly flawed and data-fatal device (if you're reading this forum, there is a reason...). I would suggest any and every possible method to allow people to recover their data from one of these drives, but I would also quickly suggest they return it as fast as possible if they have any hope of getting their money back. I felt pretty stupid holding on to it for 3 months before returning it!

Only a fool would entrust important data on one of these drives after all the bad reviews from so many users on so many sites.

[SPoulton]

Well I finally decided to crack it open and try it in an alternative drive enclosure after getting incredibly frustrated with it. Surprise surprise no clicking at all, drive is silent transfer speeds have increased from 25-30mbps to 40-45mbps. Seagate wake up and start performing a very CHEAP redesign of the enclosure for these drives as the way i see it the expensive part (the drive itself) has no apparent problems but the enclosure is sending erroneous data to it which is confusing it and causing the clicking. The enclosure I got it working fine in is a cheap CiT ESATA/1394/USB 2.0 3.5" enclosure, also gives the opportunity to use esata and firewire for higher transfer speeds.

Anyone who cant return this item for a refund, forget sending it to seagate just pull it out and get it in a different enclosure chances are it'll work fine unless something else is wrong with the drive.

[tec805_x]

Seagate 2Tb bare drive 39% positive / 31% negative

Seagate 1.5Tb bare drive 35% positive / 39% negative

Reviewers for both of these models mention the "click of death". Grab a small (known good) drive and put it in the Seagate enclosure  to find out if you can make it "click". Bet you can't.

[SPoulton]

Odd you should point that out, I actually own an internal 1.5tb seagate which is on 24/7 and has been for a year now with no issues or clicking at all. What I believe it could be is that these drives are very sensitive to the power etc they receive and should they be put into a less than perfect enclosure (the included one for example) they just dont behave. the same could be said regarding clean power in PC's which is causing the same problem with the drive for some people using it internally. That could explain a lot as to why some people are fine using the drives in there PC's and why others arent. Tne seagate drives could have more tolerance if this is the case (and should). Either way the new enclosure has fixed my drive, no clicking not even on startup which happened 100% of the time with the original seagate enclosure.

[Crypth]

Just wanted to add myself to this long long list of strong fail. Waiting for the wonderful SeaTools to complete the Long DST on my Seagate Desktop 1TB, clickety click, clickety click. The Short DST passed, and so did the Short Generic Test, but this is simply taking forever. 

I bought the drive at MediaMarkt in Sweden and sadly threw away my box after a week or so when, i doubt they'll allow for it to be returned. Considering to ask them or start the tedious process of a direct RMA to Seagate, even tough i assume it's probably going to be an international delivery 

One rather funny thing is, the support chat language for Sweden is German? What the...? I realize we border Germany, but a hint to Seagate customer support, in general Scandinavians speak and write English decently, German, not so much.

On a sidenote, my two WD5000AAKS are running strong after 3 years of constant power and rough handling 

[p a t r i c k]

Hi Crypth

You write:

"I bought the drive at MediaMarkt in Sweden and sadly threw away my box after a week or so when, i doubt they'll allow for it to be returned."

Do phone them. All through this thread I read of people who have decided that they are not "eligible" for a refund.

Well, the drive is not working, you are due a refund. This is how I believe the law would interpret this in the vast majority of countries.

It has nothing to do with whether you have kept the packaging or anything like that.

The drive isn't working so phone up and ask for your refund!