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[kstyo]

When I "check for software update" it display this message:

Microsoft Visual C++ Library

Runtime Error

Program: c:\Program Files\Maxtor\ManagerApp\UpdateCheck.exe

This application has requested the Runtime to terminate it in an unusual way.

[AlanM]

Hi kstyo:

We'd like to know more about this error, if you have a chance.

Could you share the P/N of your drive?  Check on the little white label on the drive.

What is the software you're using?  

What OS? 

What kind of computer?  

Who is your ISP (Internet Service Provider)?

Could you post a screenshot of the error?

Does it happen every time you click on "check for software update"?  

Has the software update ever worked before?

Could you check your Event Viewer for the times this happens?  To do that, first make the error happen.  Then right-click on (My) Computer > Manage > Event Viewer > System - look for a Warning or Error that accompanied the error.  Then check in the Application section of the Event Viewer, same thing.  Post any info about those errors or warnings here.

Thank you!

[kstyo]

 

Hi Alan,

This is the additional information you requested:

P/N : 9NU2A4-501

Software: Maxtor Manager V.4.7.0.7

OS: Windows XP Professional Service Pack 3

Computer: Destok, Compaq Presario Series 5000

ISP: Cablevision

Yes, the error happen every time I click on "check for software update" or when it does it by itself

 Yes, it was working fine before, but I don't remember what changed in the computer.

 Event Viewer System:

 

An error was detected on device \Device\Harddisk1\D during a paging operation.

Event Viewer Application:

Faulting application updatecheck.exe, version 4.6.0.1, faulting module msvcr80.dll, version 8.0.50727.3053, fault address 0x000046b4.

 Sorry, but I didn't know how post a screenshot of the error, if you need it, just let me know how do it

Thanks for your time

[steve13565]

When I try to run disc wizard from the start menu on my Windows-XP machine, I get the message:

This application has requested the Runtime to terminate in an unusual way.
Please contact the application's support team for more information

I installed the wizard from Seagate DiscWizard Setup 11.0.0.8326

Digital Signature - Acronis, Inc Friday, October 16, 2009 11:38:58 AM

Seagate DiscWizard 11.0.0.8326 Copyright (C) Acronis, 2000-2006.