Other External products

[AZDesertGal]

Well this information just put a crimp in my plans.  I am needing to replace my desktop with a laptop and was 

advised that for the work I do I should get Vista 64 bit.  So I got everything backed up on my 1 touch and find

out now I can't use this?  I paid a lot of bucks for this drive and now won't be able to transfer it to my new laptop

or to back it up. I AM FURIOUS.  I am calling them tomorrow and giving them a piece of my mind.

[jhofmann69]

Think about the moderators tag line, "we turn on ideas" and ponder his response to your question and I'm sure you'll answer your own question!  Obviously those of us who are committed to 64 bit are a bit to progressive for the drooling mouth breathers at Seagate.  64 is the wave of the present and they will remain head stuffed in the sand hoping it goes away rather than "turning on the idea".  The seem to have a standard response, perhaps it is automatically programmed to start with "we don't.......".

[coltmccoyisbomb]

http://forums.seagate.com/stx/board/message?board.id=freeagent&view=by_date_ascending&message.id=139...
 

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=196031&NewLang=en&Hilite=64+bit

[Harleyman]

I was a bit surprised to hear from Seagate that they don't support 64 bit Vista??  I was very happy to have someone at their technical support desk that not only spoke English but understood it too!!!  I too have a Maxtor One Touch III on my old laptop and wanted to move it to my new Vista 64 bit box.  The software would not recognize the drive but the OS did.  I can drag and drop (copy) files manually but because I forget (most of the time) my backups are not up to date.  It does help to have all data files stored under MY DOCUMENTS (or a single place that you prefer).  One drag and drop saves it all.

I would hope that Seagate can see a profit in writing the code required for Vista 64 because that is probably the only way it will happen.  The tech I spoke with told me it was in the works and that it would be posted on the Seagate website.  No date was given.  

One last note...."VISTA/XP 64 BIT NOT SUPPORTED" would be nice on the box for new customers.

[justFEA]

My guess is that we'll have to wait for Windows-7 to get real 64-bit support. All the rumors I hear seem to agree that the new OS will likely be a huge success. Let's hope so, and let's hope Seagate/Maxtor will be ready for 64-bit this time. Maybe MS will have a Mac-like auto-backup in place for Win-7 and Seagate/Maxtor won't have to waste resources to port it. Only they know.

And, yes, the message on the box would be so helpful -- not only for hardware but for any number of software outfits that are afraid to confuse the users with "64-bit not supported" on the box. Well, they confuse/confound/confiscate when they state it works on XP/Vista PRO.

[Vanman67]

Hello, everyone. I think I have found a workaround for this issue. And it works great.   As with many of you, I have both a new Vista OS 64-bit pc, and a recent (two-year-old) Maxtor external hard drive--the one-touch 4 mini-plus. (I formerly used the one-touch to back up my XP laptop--it had worked great, by the way.) I tried to get my Maxtor to backup my new laptop.  Boing! No way. And boy, was I upset.

So I found and read this forum. And determined that lots of other people had the same problem. Previously I thought Maxtor was a fine company. (Maybe they still are, but this failure makes me wonder.) Holy Cow, I was disappointed at their not having Vista 64-bit software for the one-touch!  

Therefore, I went to work surfing the net for an answer.  Here is what I found. The answer for me was to download and use the Maxtor MaxBlast. It is an OEM software, which is a stripped down version of Acronis 10 backup software. But it is targeted for Maxtor users, thus the name Maxtor MaxBlast. As an older Acronis-made version and stripped down of some features, it is also free.  

I found MaxBlast here: http://www.tipandtrick.net/2008/seagate-discwizard-or-maxtor-maxblast-acronis-true-image-home-10-oem... Please note that you can choose the Seagate OEM or the Maxtor OEM. I picked the Maxtor download version, which is at the bottom of the article, because I have a Maxtor product. I had three questions, though, before using.  

First, does Acronis 10 OEM (MaxBlast) work with Vista 64-bit? Yes, according to an Acronis tech support person. Here is the link:http://www.wilderssecurity.com/showthread.php?p=1239877  (The download site shown above also says it will work with Vista.)  Secondly, will the software work with my laptop hard drive? Yes, as long as I have at least one Seagate or Maxtor hard drive (as I understand the documentation). Which I have, with the Maxtor one-touch external.  Third, what am I missing with the stripped down version? I have found that I have to do a full backup when I use the MaxBlast. It does not have incremental backup. This is an annoyance, but it is a far better choice than throwing my external hard drive away. (The full backup, for information, took 35 minutes for my new laptop hard drive, which has about 80GB of actual data on it.) 

Thus, I downloaded, installed and used the software. It worked great for me. (I also restored one file just to test the restore function.) In fact, it functioned so well that I am considering upgrading to the newest Acronis, which is Version 12. The upgrade price from the OEM version is $29.95. Again, this is much cheaper than tossing my Maxtor.  

I don't know your particular circumstances. The above is just my experience. So please check out the sites above and the documentation, if you are interested. But I could not be happier with my once-again-useful Maxtor external hard drive.

[jhofmann69]

Heck why would they change the verbiage on the box?  They would not be able to deceive folks like you and me who actually BELIEVED it was Vista Ready instead of 32 bit Vista Ready.  After all that would be downright immoral of them to tell the truth wouldn't it?  Immoral because they would not sell as many.

[Jeff3D]

Since the econonic down turn, been pondering our Founding Fathers - you know, the guys that tarred & feathered tax collectors, other government (British then) & dishonest business people, to name a few, for the numerous slights, insults, silencing, violence & thefts they perpetrated our everyday type people ancestors. Doing a work around to use my OT4 - (forget them & their drivers - & my 5 button Expert Mouse - BOTH list either Vista compatibile or VIsta certified - neither had it. Is it time to take Thomas Jefferson's advice to heart (paraphrased) "the American people should have a revolution every 50 yrs". Yeah, tarring & feathering, placing in stocks, nationalizing  ALL their wealth (generated by us common folk) to pay off the banks, the big 3 & whichever 'money players/lenders' can be knabbed, might go a long way towards keeping the government & people like 'MadeOff' (or was that Madoff?) thinking of US as there serfs - does any normal person you know own a $35K toilet?  Using (2) 64 bit systems at home, workstation/desktop, 8 & 6 gigs RAM, Quadro/Geforce, Xeon 5420/Q6600. If not through luck & a desire to spit in the big boys faces I'd a lost: (1) 13x19 photoprinter, expert mouse, one touch 4, numerous USB hubs, etc. Is Windows & really gonna save us? Yeap, thinking open source OS/Software is looking interesting, but so is T&F'ing the new boss hogs.  32 bit is dead, serial & parellel ports are going fast - but hey why change when the little guy will buy it with a little white lie.

[Edited in compliance of the community rules and regulations.]

Message Edited by BradC on 05-09-2009 09:21 AM

[leerail]

Lack of 64-bit support is ludicrous and lame.  This issue is two years old.  Standard, sub $1,000 laptops are now coming out with Vista 64-bit installed.  I'm severely annoyed because I just bought one, and bought a OneTouch4 mini to go with it.  As reported, no mention on the Maxtor box of lack of 64-bit support.  This has really tarnished Maxtor/Seagate's reputation in my eyes.

Okay, Maxtor/Seagate corporate MBA hotrods, go ahead and leave all us customers hanging.  Yes, we will go elsewhere for our next purchases.  What a bunch of short-sighted idiots.

[jhofmann69]

You gotta laugh, these **bleep**heads could care less what we, the customers, think!  Perhaps they will someday enjoy the same fate as the likes of Circuit City and Crazy Eddies of the world.  These folks, as of yet, have not seen a butt they couldn't stick something into.  My hope is they will wake up but my belief is they will just ignore themselves out of business.