12-16-2008 12:51 PM
I returned a faulty Maxtor OneTouch 4 Series 750GB HD - model number: 9NT2A6-500 - weeks ago, then got the replacement delivered a couple weeks ago, only Seagate had only included a US power supply - not much use in New Zealand :-(
I opened a support case online requesting I be sent the correct power adaptor with a New Zealand Type I plug <http://en.wikipedia.org/wiki/AS_3112>, NOT a US plug. I then received an auto-generated email advising I'd be contacted within 24 hours. Of course I never was :-(
I then left a note on the case. No response. Then I phoned support on the 10/12/08 at 2:01PM NZ time. I was promised I'd be sent out the correct adaptor ASAP.
A week goes by and I get concerned knowing it doesn't take long for product to ship from Singapore to NZ. So I phone again on 16/12/08 at 5:30PM NZ time. I am told there is no order for the adaptor and the previous person did not action this :-( The new support person promises that this time an adaptor with a NZ plug really will be shipped ASAP and I will receive an email very soon with details of this case and including a case number I can use to follow up with.
I never receive any email (yes - I've checked I've no email or false positive spam issues) :-(
So my question to other Seagate customers is just what does it take to get support from this company? Is it possible or am I stuck with a HD I cannot plug into a NZ power outlet?