07-05-2010 08:13 PM
I have a 320 GB Seagate Expansion Portable Drive, ST903204EXA101-RK, EDS SN: 2GH22BCB. All there is in the box is the drive and the USB cord. My computer won't detect it. It will detect regular USBs. My wife's computer won't detect it either. What am I missing? Is there an on-switch, a power cord, a software upload, etc.? Thanks.
10-02-2010 07:32 PM
I'm having the same problem you're describing with the same external drive. Did you ever figure out what the problem was? I have read a couple other online forums with others having similar issues in the past year. Basically, no computer can read from the drive.
10-04-2010 10:06 AM
Please try our external drive troubleshooter - http://www.seagate.com/www/en-us/support/troublesh
If the troubleshooter doesn't resolve your problem, could you please post the report from Microsoft's UVCView utility?
03-14-2011 06:09 AM
If you can help......
I have a similar issue to the others in this thread.
My ST903204EXD101-RK expansion drive has previously worked fine.
However my laptop has now failed to detect it.
I've also tried it on another laptop and that also failed to detect it.
The green light is on, it's silent and I can feel it vibrate, as though its working fine.
I just can't get the laptop to recognise it at all.
The cable is fine, I've since tried it on another device with no problem.
The USB port is fine as I've also plugged other devices into it.
Using the Microsoft UVCView utility mentioned below I've copied and pasted the informtion into the attachment.
I hope this is what you need??
Thanks in advance if you can offer any help
03-30-2011 09:43 AM
Mine is having the same problem too. It used to work fine now its doing the same thing that yours is doing. I've tried the troubleshooter, their device recognizer everything and all of them say that they don't detect any external hard drive connected where as device manager on my computer says that its working just fine. I'm really getting fustrated.
04-05-2011 01:14 AM
Guys, I had the same problem. My Computer didn't detect external drive.When I connected via USB cable, the light on drive was lighting but nothing at all was detected in computer.
It seems there is problem with mini USB socket, becouse all what I had to do was to press firmly plug into Mini USB.
So try to do this, it helped me.