Other External products

[ShawnLi]

Greetings,
Since last night, my computer has been restarting everytime I power on my Seagate External HD. As long as it is on, the computer will either not load Windows at all, or load for thirty seconds before restarting again. I am getting the following BSOD (blue screen of death):

BAD_POOL_HEADER
Stop: 0x00000019 (0x00000020, 0xe33efe38, 0x0c220201)

I have searched Google for several hours and found nothing useful for my situation, and I even visited the Windows Error Database. The onlything I have recently changed on my computer is that I flashed my DVD Drive in order to get it to work. I was having some computer trouble a few weeks ago and my HD completely crashed and I lost all information. Upon having the HD repaired, I had to completely reinstall everything... no trouble with my SG Ex HD at that point. However, I had to update the firmware to my Lite-On DVD Drive to void the Power Calibration Error I was getting when trying to burn CDs. I do not believe updating the firmware for my DVD Drive would cause this problem, but it is the only recent change that I know of.

Can anyone provide a bit of insight to a few possible solutions? I do not want to lose everything again.

Thanks a million,
Shawn Wilkes

EDIT: Sorry, forgot to include the information about my Seagate product. I cannot get the model number since the system crashes when I power-on the drive, but the drive is 160GB with a push button on the back.


Message Edited by ShawnLi on 12-22-2007 04:09 AM

[RichardTS178]

Hello,

Bad Pool Header stop messages usually come from a kernel mode driver causing a crash.  To determine where the error lies you could try debugging the dump log with this Microsoft KB:

http://support.microsoft.com/kb/265879/en-us

The article is geared towards another bad pool header error, but you should be able to use the same process to determine the cause of the crash at the time.  If you installed the software for the push button drive (BounceBack Express), then try removing it as it has a kernel driver used for detecting the button push.  If this is the cause then contact support via chat, phone or email for the latest version download.

Regards,
Richard T.

[dels7080]

I have a Dell 4600 and upgraded from my failing original SATA 120GB to a Seagate SATA 300GB (ST3300631AS). I use Dantz Retrospect 7.5 to backup to a Maxtor external USB drive. I used Acronis Easy Migrate 7.0 to clone the drives. Every time I tried to backup, Retrospect would say "preparing backup" then I would get the blue screen of death (BSOD) error saying "Bad_Pool_Header Stop: 0x00000019".

Here is the fix and it works brilliantly:  I found it on http://www.wilderssecurity.com/showthread.php?t=176066&page=4

1. Go to windows Device Manager
2. Click "view" and select "show hidden devices"
3. Scroll down to "storage volumes"
4. Click on the plus to expand.
5. Click on each one listed and right click and uninstall. (you will get a message on some staying to reboot before it takes effect. Select no until you do them all.)
6. Reboot.
7. Wait till windows automatically reinstalls devices. Will prompt to reboot again.
8 Reboot.
Now it should work.

The problem was they got corrupted using DiscWizard and Acronis (which is the DiscWizard engine).  There are other explaination at that site, but the above works WITHOUT A REINSTALL OF WINDOWS OS!!!!

[brys45]

I have the same problem as Shawn Wilkes, but I haven't reformatted my HD yet since all of my files are stored there, which is my back-up HD.

Is it a virus or a hardware problem?

As for the solution of del7080, I don't think it would be applicable to me since I can't even make it to my desktop when my Ext. HD is on.

Is there any other way to solve this problem?