01-16-2008 03:49 PM
01-22-2008 04:34 PM
01-23-2008 06:39 AM
(1) Your response is surprising in light of my experience.
I have copied several terabytes across our network from one Maxtor drive to another without missing a single byte. The problem appears to be that some of the drives fall asleep and lose their connection to the machine they're directly wired to. The occurs whether using the USB, FW400 or FW800 interface. The local machine then produces $Mft and $Mftmirr errors because it is not able to wake the drive up. The setting in the Maxtor Utilities that is supposed to prevent the drives from spinning down even when idle, simply does not work. As long as the drives are actively being accessed or copying or moving data, it appears the ones I have are OK.
Case in point: the latest replacement drive from Seagate / Maxtor has fallen asleep twice, produced the error-type reported above, and requires manual disconnection and reconnection to the local machine. As it turns out, it makes no difference whether the local machine is an XP Pro Workstation or a W2K3 Server, or a Windows Small Business Server. Please Note: the drive does appear to be approved for Microsoft Windows Small Business Server, based on the documentation included with the drives.
We have used an earlier drive with Win SBS extensively, and may have mistakenly concluded that SBS was at fault because the drive periodically would become "lost" -- that is become inaccessible. After two years of Small Business Server, we abandoned it. In fact, it now appears that the drives may have been falling alseep.
The "falling asleep" problem makes them useless for backup of either a locally attached workstation or a network attached machine.
(2) I do not use the backup software included with the drive. I use Retrospect 7.5, current version. In fact, if you would search Seagate/Maxtor's technical support database, you will see that one of my issues was how to NOT install Retrospect Excpress. You will see also, that no satisfactory answer was provided.
(3) As reported to David TS179 on the Seagate Support Chat, my inclination was to simply return the drive and get our money back. There is just no way such a drive has a lasting place in a business.
(4) What can be done at this point?
01-23-2008 09:15 AM