08-02-2009 08:39 AM
I am a new member in desparate need of help. Here is my background:
I have an 80 GB Maxtor Onetouch 3 mini. I used to have a computer with XP which recently melted down. I now have a new computer with Vista (i think home version, 64 bit OS). I had my data encrypted on my old hard drive. I am now unable to access my files.
I tried installing the onetouch mini 3 for Vista SW but when it runs, I get an error message that reads "Maxtor EasyManage has stopped working"...a probem has caused the program to stop working correctly...".
When I plug in the drive, the computer recognizes it but I have no icon that pops up on my computer. If I go to computer management/device manager, the drive is there as well. Therefore, I beleive I do not have a HW problem with the drive but some SW issue I have been unable to diagnose. Can you all help me?
08-02-2009 08:58 AM
i think the PN for my drive is:
that is the number below the part description on my drive. Hope this helps...
08-07-2009 07:52 AM