04-24-2012 10:50 PM
I have had so much trouble trying to return 2 (TWO!!!!) drives that have both failed after less than a year of working. I've checked the warranties - they still both have a year to go. I can't test with Seatools because they don't create that program for Macs. The drives won't mount and I have tried many different ways of trying to get them started again - have also tried Disk Utility and they are not appearing on the screen.
I have a support case #
I have had a return email directing me to a link where I'm supposed to check the warranty and status...
there's no option to include a case number as I've already supplied all my information.
And when I try to create an RMA it just goes through to packaging and shipping.
Everywhere and on every page it talks about this RMA number - and apparently I MUST have it in order to return my defective external drives. How do I get this when the link doesn't work and I can't talk to anyone? On every page I look for in support there is no way to input a case # so it's like I have to start all over again every time.
Seriously, there's got to be an easier way... I've been at this for months!
05-04-2012 09:15 AM
Sorry to hear about the issues you're encountering when trying to check your warranty status. I was able to confirm that you successfully created an RMA - RMA number 1005290471 - but when trying to verify the status through the same channels you would have, it also gave me a message that no RMA was found.
To get this resolved, it would be best if you contacted warranty support for your region:
Be sure to select your region at the bottom of the page.