05-12-2011 04:01 PM
I've had the expansion portable 500gb for about 1 month and was working just fine. Today, when I plugged the usb into my laptop, my laptop cannot detect any new drivers detected. I've followed the trouble shooting method and still doesn't work. I also went to device manager and computer management and still no luck.
Any help appreciated.
05-13-2011 08:30 AM
Try this - Update USB drivers in Windows
05-13-2011 02:55 PM
I checked my laptop's service pack and its windows vista service pack 2. I also tried plugging it into other people's computer and it still doesn't work. One of my friends said that maybe the mini usb hub is pushed into the external hdd and therefore the usb won't connect to the usb properly.
05-16-2011 06:57 PM
I just tried plugging my external HDD into my computer and it worked somehow. After moving the hard disk somewhere else while plugged in, my computer doesn't detect having a hard disk connected. Is it a problem with the HDD hard disk's mini usb hub?
05-18-2011 06:25 AM
Please try our external drive troubleshooter - http://www.seagate.com/www/en-us/support/troublesh