Samsung External Drives

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digitalsuspects
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digitalsuspects
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Registered: ‎07-15-2012
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External hard disk Samsung S2 portable 640 GB broken - how to return (warranty)?

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‎07-15-2012 03:01 AM - last edited on ‎07-15-2012 10:38 AM by Moderator

I need to know the instructions on how to return this item.

I tried using the warranty validition form but it keeps returning 'unknown':

 

Unknown
Warranty could not be determined. Please check the serial and product numbers entered and try again.

 

I used SeaTools on the drive, this is the log:

--------------- SeaTools for Windows v1.2.0.6 ---------------
7/14/2012 15:10:52
Unit Serial: 801130168383
Unit Model: Samsung S2 Portable
Model: HM641JX
Serial Number: [Edited: Removed personal information per the community rules and regulations.]
Firmware Revision: 2AJ10001
Short DST - Started 7/14/2012 15:10:52
Short DST - FAIL 7/14/2012 15:11:01
SeaTools Test Code: 6C9AC2A4
Short DST - Started 7/15/2012 11:16:57
Short DST - FAIL 7/15/2012 11:17:07
SeaTools Test Code: 6C9AC2A4

Since I only have this drive for 10 months, I would like to get it replaced. Thanks in advance.

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