06-29-2012 10:57 AM - edited 06-29-2012 10:58 AM
I sent back a Samsung Spinpoint 1TB drive with a single bad sector and sent it recorded delivery in the UK. I had to drive to my local depot 10 miles away through London because DHL messed up the delivery. Only to get it home and find that 1. it is a Seagate Barracuda and 2. it is defective (Clicks and spins up constantly).
I already had to go out and purchase another Samsung Spinpoint 1TB whilst I was awaiting the RMA. This turned out to be a rebranded drive under the name Seagate Spinpoint. Is this the same hardware as the Samsung drive but just rebranded to Seagate?
I am very annoyed that the replacement Seagate have sent me is not only defective but not even a Spinpoint. I purchased the drive as a Samsung Spinpoint from Samsung NOT Seagate. If Seagate have taken ownership of Samsung the least they can do is provide me with the same hardware as I doubt all Samsung Spinpoints have suddenly vanished into thin air.
Also what do I do now? I already paid postage of over £5 for recorded delivery. I don't see why I should have to pay again for a defective replacement drive.
I tried to call technical support but sadly you are closed for the weekend.
This is just not good enough.
09-07-2012 02:37 PM
Wow, separated at birth?
I also sent a faulty drive a month ago for repair and was surprised to find a Seagate "Certified Repaired" drive eventually delivered to my door! Did I not pay for a new one in the shop?
I say EVENTUALLY as they dispatched it right away but it ended up on the wrong DHL van despite almost passing my door - it ended up over 100 miles away. On the plus side the Tracking number let me watch it carry on across to the other side of the country (Inverness)
All true I promise!
Anyway, after a busy 3 or 4 weeks of getting all the info back onto the 'new' HDD the cheeky wee monkey just pack in on me!? Honestly - Gubbed!
They have awarded me another RMA in recognition of my achievement and gave me the pleasure of paying a few quid for a courier again.