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Regular Visitor
SRSR333
Posts: 5
Registered: ‎01-31-2012
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Samsung External HDD not recognised in startup

Help! 

 

I have a Samsung USB 2.0 External hard disk drive, 500GB capacity. The model number is HXMU050DA. When I plug it in into any of my computers(I have 2 laptops and 2 desktops), none of the computers recognise the hard drive in their startup menu, where the startup device can be chosen. What is the problem, and how should I tackle it?

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AskTheLeaf
Posts: 2,728
Registered: ‎06-13-2011
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Re: Samsung External HDD not recognised in startup

Does it feel like the drive is still spinning up? Is it showing up in Disk Management?

 

- Right-click MY COMPUTER > select MANAGE > open STORAGE > open DISK MANAGEMENT

 

Let me know what you find out.

 



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Regular Visitor
SRSR333
Posts: 5
Registered: ‎01-31-2012
0

Re: Samsung External HDD not recognised in startup

Yes, the drive is recognised and appears in disk management. In fact, it also shows up as a drive in Mac OS X as well and not just in Windows. I have an OS installed in the drive and i really need it. Please help!
Regular Visitor
SRSR333
Posts: 5
Registered: ‎01-31-2012
0

Re: Samsung External HDD not recognised in startup

To be specific, the drive is recognised in Windows but not during startup. I cannot see an option 'USB HDD' or something like that in the boot menu. the disk just isn't recoognised whatsoever, although it is spinning and the USB cable is seated properly.
Visitor
medicfl1
Posts: 1
Registered: ‎02-01-2012
0

Re: Samsung External HDD not recognised in startup

restart holding down f8 or f10 to access your SYSTEM BIOS, check your start up options and you'll see what to do to allow sys to boot up using....

Regular Visitor
SRSR333
Posts: 5
Registered: ‎01-31-2012
0

Re: Samsung External HDD not recognised in startup

Yeah, been there, done that. As I said, the drive doesn't work on ANY of my computers, not just one. Its not recognised by the BIOS at all, but it is recognised by the OS. I think something is wrong with the drive itself.

Regular Visitor
Habbakuk
Posts: 4
Registered: ‎02-08-2012
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Re: Samsung External HDD not recognised in startup

[ Edited ]

I've had similar problems like this with one of my hard drives, but I found it was due to possibly loose or faulty USB ports on my computer as it worked fine on other computers.

 

If you have the same problem on multiple computers, then it's obvious it's a problem with the hard drive itself, though it doesn't necessarily mean it's broken.

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Regular Visitor
SRSR333
Posts: 5
Registered: ‎01-31-2012
0

Re: Samsung External HDD not recognised in startup

Yeah. In fact, it DOES work with other computers on checking again. I'm believing its either what you said, or a compatibility issue.
Visitor
hartbreaker03
Posts: 1
Registered: ‎10-04-2012
0

Re: Samsung External HDD not recognised in startup

i have the same problem. but i cant find my external on the device manager and disk management. i check on the cable and i think its working properly. how can i fix this?