Hello,
I purchased a Samsung G3 Station 2TB External HD in Aug 2011 and it is now completely dead. I have tried plugging the adaptor into different power sockets around the house, and i have also tried plugging the usb cable into different computers to no avail. The drive fails to start up. There are no spinning, clicking, whining etc. sounds from the External drive. When i place the transformer of the adaptor to my ear i can hear a faint high pitched frequency sound/whining so there is power flowing to the drive.
On the seagate website under the "Packing & Shipping Instructions" it states that For Seagate or Maxtor External Hard Disk Drives:
Please DO send back to Seagate:
Please DO NOT send back to Seagate:
Now, if i go to the Warranty Validation section and after inputting my drive details i am presented with the following information:
In Warranty
- This drive is covered by a Seagate warranty.
- If the drive is defective, it may be returned for exchange. You will not receive your original drive in return. Please do not return a healthy drive. Seagate reserves the right to return a good drive back to its owner and to charge for all associated shipping costs.
Test with SeaTools to verify the drive is failing and save the SeaTools Test Code result number to validate the drive failed SeaTools testing.
- Please back up all data before returning the drive.
- Please return all accessories that were included with your product.
- To return defective accessories within the listed warranty period, please contact Customer Service for details.
As you can see i am informed to "return all accessories that were included with my product" although i am certain they are not defective.
Should i proceed with the RMA process and include all accessories with the external drive along with stating the seatools code for a dead drive? Also, will i receive a Samsung drive in return or a Seagate one? I have the original packaging and will enclose this into an additional courier box.
Kind Regards.
