04-01-2012 07:49 PM
I had opened a case from warranty and returns section of the website, as I couldn't find a section for direct customer complaints about your distributors or local sellers of Samsung harddisks, after completing the case,the following message was displayed: "Your case has been submitted to Seagate Technical Support, and an agent will reply as soon as possible to the email address you registered. Please note your case number: 02348729. " I haven't received any replies to my email yet and also could not find how to follow my case with the number given inside the website.
Can you please provide a link for following the case mentioned above?
04-01-2012 07:57 PM - edited 04-01-2012 07:58 PM
anyway I don't have much time waiting for answers that would not be given in time and as my aim is to share my complaint with other consumers of Samsung hdds, I also want to directly post my complaint to this forum as well, below is the word to word complaint in my case number: 02348729 purchase date corrected;
I am writing this email to Seagate customer service support, as Samsung website headed me to your website. My complaint is about Samsung hdd’s local distributor in Turkey namely Kont Bilisim.
On 01.12.2009, I bought a 1.5 TB Samsung Story Station USB 2.0 external usb harddisk(serial no. HX-DU015EB/A62) from a local PC store in Turkey (name of PC store:Vatan Bilgisayar and local distributor of Samsung hdds when I bought Samsung hdd in December,2009 was Kont Bilisim). On 02.02.2012, I submitted this hdd to customer support service due to malfunction(bad sector,and turning to raw format without any reason). After waiting for the legal repairment period which is 20-30 working days as per Turkish government consumer protection laws, I contacted customer service of Vatan Bilgisayar and learnt that the hdd could not be repaired in the duration given by law thus I can apply for product return. I applied today(31.03.2012) for a new hdd and the customer service stated that they can’t give me a new hdd as they don’t have any Samsung Story Station hdds in their stocks and I am lucky to get a refund as the distributor sometimes doesn’t even give money returns for their products.
As it is known, harddisk prices rised up due to flood etc. all over the world, and taking a refund is not the exact satisfaction of a customer if I had to buy a hdd with same storage space with more money. In this case, my fault seems like to choose Samsung as the harddisk brand while Samsung’s (or if Seagate now represents their hdd department, then Seagate) fault is to select unreliable partners/distributors. The price difference is even unimportant because the consumer has to get a new hdd before sending hdd to customer support to store the data inside the hdd. For me, I got my lesson and decided to buy Western Digital hdds, looking at the unsatisfactory customer service of the local PC store and also local distributor in my country, Turkey for Samsung hard disk drives.
I wanted to thank you for the refund and also the important priceless lesson I’ve learned on what brands to choose when shopping for PC components, which would surely effect my preferences even when shopping for company business or advicing other consumers around me. Being an engineer, it surprises me looking at the effort and money spent on advertisements on PC sector, while it seems that no or little effort is spent on customer satisfaction by facing consumers with unreliable distributor or local PC stores who sell your high technology products and tarnish your brand name established in many years.