07-30-2012 10:53 AM
After 3 months my computer began freezing up. I figured out it was the new SAMSUNG HN-M500MBB disk drive. The problems stops happening when I disable Write Cache. For the past 3 months I have been testing it by turn Write Cache On and Off to insure its not something else causing the computer to freeze. When I turn Write Cache On the computer usually freezes within 30 to 60 minutes. When I turn Write Cache Off it runs fine but a little slow. I have run it without Write Cache for over 4 weeks without it freezing up. This is not likely a Driver issue since it work for 3 months without an issue but if there was a place with an updated driver I would try that. Is there anyone else having this issue?
Solved! Go to Solution.
07-30-2012 05:08 PM - last edited on 07-30-2012 08:00 PM by MrMatthew
I have the same issue. System freeze within working. Mouse moving works fine till BSOD 0x7A and no dump created.
HD Tune: SAMSUNG HN-M500MBB Information
Firmware version : 2AR10001
Serial number : [Edited: Removed personal information per the community rules and regulations.]
Capacity : 465.8 GB (~500.1 GB)
Buffer size : 8192 KB
Standard : ATA/ATAPI-8 - SATA II
Supported mode : UDMA Mode 6 (Ultra ATA/133)
Current mode : UDMA Mode 5 (Ultra ATA/100)
S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: yes
Power Management : yes
Advanced Power Management : yes
Power-up in Standby : yes
Security Mode : yes
Firmware Upgradable : yes
Partition : 1
Drive letter :
Capacity : 100 MB
Usage : 0.00%
Type : NTFS
Bootable : Yes
Partition : 2
Drive letter : C:\
Capacity : 476837 MB
Usage : 46.27%
Type : NTFS
Bootable : No
Version 6.1.7601 Service Pack 1 Build 7601
HAL Version = "6.1.7601.17514"
Systemmodel Aspire 5920G
BIOS-Version/-DateAcer v1.3813, 18.06.2008
08-18-2012 11:04 AM
Problem Resolved! I think I fixed this issue and it WAS NOT the SAMSUNG HN-M500MBB disk drive causing the computer to freeze. I read about other users having this type of problem and getting a BSOD error when the write cache is enabled with this disk drive and other drives as well. After enabling Write Cache and having the computer freeze, I waited about 2 minutes and finally got a BSOD error KERNEL_DATA_INPAGE_ERROR. Of course, there was no memory dump. I tested the disk drive with SeaTools and everything passed.
I then started looking for other causes. I looked in the Event Viewer under Administrator Events for an Error that shows the first time my computer locked up. I found the first occurrence of the following error:
4/1/2012 10:01:19 PM Event ID: 6008 EventLog: The previous system shutdown at 10:01:19 PM on 4/1/2012 was unexpected.
I then looked in "Program and Features" and found I had installed the Motorola MotoHelper USB driver just the day before. I uninstalled the MotoHelper and the freezing problem stopped happening. It’s been 1 week now and I think it is safe to say Problem Resolved!
10-01-2012 09:58 AM
I have same problem. My laptop Samsung RV509 (NP-RV509 S02RU) have bsod about every week with
stop: 0x0000007a (0xc04db488,0xc0000185,0x383328c0)
Physical memory dump failed with status 0x000009c
I have not above mentioned Motorola software. But have this issue about 1 year. Laptop on garanty, and I live in Azerbaycan. How you can help me& Thanks in advance.