SeaTools

[KeithM]

Hi all,

I just purchased a Seagate ST3500320AS and installed DiscWizard, which installed and worked perfectly.  Drive functions fine so far.

Trying to install SeaTools for Windows is a completely different story.

I downloaded this version  http://www.seagate.com/support/seatools/SeaToolsForWindowsSetup.exe

On my Windows XP SP2 machine, fully patched, up to date, and virus/mal/ad-free box I first get, "Welcome to seatools installation......."  Clicking NEXT immediately yields a box that is titled, "Fatal Error" that contains a message  "Installation ended prematurely because of an error"

and then exits.

This machine is a 32-bit install -- P4 2.4ghz, 1.5gb ram, Seagate drive is attached via a Rosewill RC-209 sata card (based on SIL3114 chipset.)

I have .NET framework 2.0 installed, which I verified by looking in

C:\WINNT\Microsoft.Net\Framework and found a folder named v2.0.50727

It also appears that I have version 3.0 and 3.5 installed as well.


What am I doing wrong?

Thanks

Keith



Message Edited by KeithM on 02-20-2008 10:00 PM

[AlanM]

Anything in the Windows Event Viewer for those times?

[KeithM]

Yes, there is one event with a source of MsiInstaller, "Product: SeaTools for Windows -- Installation operation failed."

and then provides the typical default microsoft link for more info.

I turned on MSI logging for the installation and looked at the log file.

While I'm no expert, when I see the error, and work my way back through the log, I don't see anything tell-tale that looks like it's the root cause of the problem.

Thanks

Keith



Message Edited by KeithM on 02-26-2008 07:58 AM

[princeofIT]

hi KeithM, did you check with an another PC ?

Re download the application ? 

[KeithM]

Incidentally, I've yanked the link to the MSI logfile.  It wasn't seeing much activity from anyone, and the problem is moot for me now anyways.

I did re-download several times.  It does install on other machines.  I'm sure the problem was a conflict with existing software on my machine, but that's not really an excuse.  The installer should give a more specific error, whether it be directly to the user, or to a logfile.  Support had to of run into this before, and there should be a knowledgebase entry about conflicts with certain programs.

Thanks

Keith

[Kingbeezz]

Hi keith,

What chipset do you have? I had a similar error message with Seatools for windows when I tried to install it but it was in Dutch. I think it was an unexpected exeption and Invallid parameter. It had something to do with the Microsoft.Net framework.

Diskwizard didn't install flawlessly either, also Seatools for Dos 2.07 crashed one time during the long test and v.1.10PH gave me an error at the beginning: "Error on Indentify Command -- 00:00". When I tried the short or long test it failed and gave me the "Drive has been overtemp --0" error. But the harddisk wasn't even warm yet! Also the floppydrive "looped" when to load the files at startup (making a lot of noise). I had to shut the pc down manually.

My harddisk: Sata 80GB ST380013AS.
Motherboard: Abit IP95 (VIA P4M890/ VT8237R Plus Chipset + 2 x SATA 1.5Gb/s offer by VT8237 Plus)
CPU: Pentium 3,4Ghz, 1MB cache.
Memory: 1GB DDR

HDDscan and MHDD tested the harddrive without any problems and SMART is also fine but I have read that the results for SMART can't be trusted with thirdparty software.

BTW: the harddisk is outside the case for testing purposes, it is 39C at a roomtemp of 13-14C. Is that normal?

Kingbeezz