07-21-2011 06:22 PM
Sorry guys, but SeaTools needs improvement, fast. Think about it; when your customers use SeaTools they already have a problem, so the last thing they need is diagnostic software written by 5 year olds.
The first impression for this software is bad (being asked to accept or decline an empty dialog) then, in my experience, the software quality is as bad as Seagate hardware. (See attachment, assuming that uploads OK; It wouldn't surprise me if that doesn't work either).
I can't even get the drive serial number from SeaTools; after getting the empty dialog that I have to accept or decline, I get a serial number listed as "____", so then I tried to get drive information at which time SeaTools says its going to shut down, but it just hangs. Last time I tried to use it I got all sorts of run time errors, but at the time I couldn't even sign up to this forum to voice those concerns.
Amazingly, I was able to run a Short Drive Self Test (something worked!) on my beeping hard drive (no, that's not a censored cuss word; the drive actually beeps) and the drive fails the DST, but hey you wouldn't have guessed it, when I enter the drive details into the warranty checker (using the serial number I got from Intel Matrix Storage Manager - since SeaTools is no help) the warrant checker just says something along the lines that it is an unkown drive and to contact customer support; too bad they're on the opposite side of the planet it seems. Just another dissapointment in a series of dissapointments.
You know, upon reflection I'm not even that dissapointed that the warranty checker doesn't work and now I'm probably stuck with a dead drive that I can't return because there will be a million hoops to jump through to get it back to Seagate, because what will I get back at the end of the day? Another dodgy Seagate drive. No thanks Seagate; you have lost a long time customer. 3 brand new drive failures out of my last 5 Seagate drives (with the remaining 2 still only 2 months old) is just too much to take.
Solved! Go to Solution.
07-22-2011 04:11 PM - edited 07-22-2011 04:14 PM
Sea Tools does exactly what it needs to do, which is to deter people from returning defective drives. Here's how it works:
1. Drive goes bad.
2. You spend hours jumping through hoops with SeaTools, until it "finds" that your drive is fine.
3. Seagate pretends that your drive doesn't exist, so you can't find out if it's under warranty.
4. You give up and buy another drive, and Seagate keeps its failure stats low.
07-30-2011 06:15 AM
08-06-2011 07:22 PM
Re: RAID controller; I tried with and without RAID - same deal. Even with the seagate drive in a hard disk enclosure (connected via eSATA) it wouldn't give me the serial number. I'm pretty sure I tried several variations on make/model/serial number in that web form. Nothing worked. I stopped by today on the off chance Seagate was going to offer some kind of help, but it seems not.It's going to be Western Digital all the way for me. I've never had a WD drive fail, ever and my ownership split of WD/Seagte has been about 50/50 over the last 10+ years. As I mentioned in another post SeaGate used to be reliable (including their software), but it has gone down hill in a big way in recent years.
08-06-2011 07:28 PM
qwertyas.... I marked your answer as the solution; since I think you are right. I've officially bought my last SeaGate drive, after being a regular customer for about 15 years.