Sorry guys, but SeaTools needs improvement, fast. Think about it; when your customers use SeaTools they already have a problem, so the last thing they need is diagnostic software written by 5 year olds.
The first impression for this software is bad (being asked to accept or decline an empty dialog) then, in my experience, the software quality is as bad as Seagate hardware. (See attachment, assuming that uploads OK; It wouldn't surprise me if that doesn't work either).
I can't even get the drive serial number from SeaTools; after getting the empty dialog that I have to accept or decline, I get a serial number listed as "____", so then I tried to get drive information at which time SeaTools says its going to shut down, but it just hangs. Last time I tried to use it I got all sorts of run time errors, but at the time I couldn't even sign up to this forum to voice those concerns.
Amazingly, I was able to run a Short Drive Self Test (something worked!) on my beeping hard drive (no, that's not a censored cuss word; the drive actually beeps) and the drive fails the DST, but hey you wouldn't have guessed it, when I enter the drive details into the warranty checker (using the serial number I got from Intel Matrix Storage Manager - since SeaTools is no help) the warrant checker just says something along the lines that it is an unkown drive and to contact customer support; too bad they're on the opposite side of the planet it seems. Just another dissapointment in a series of dissapointments.
You know, upon reflection I'm not even that dissapointed that the warranty checker doesn't work and now I'm probably stuck with a dead drive that I can't return because there will be a million hoops to jump through to get it back to Seagate, because what will I get back at the end of the day? Another dodgy Seagate drive. No thanks Seagate; you have lost a long time customer. 3 brand new drive failures out of my last 5 Seagate drives (with the remaining 2 still only 2 months old) is just too much to take.
