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CanadaTony
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CanadaTony
Posts: 1
Registered: ‎08-07-2011
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Advanced RMA Problems to Canada

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‎08-07-2011 06:10 PM

I want to do an Advanced RMA on my blackarmor drive, but the site will not accept my credit cards.  I tried my 3 cards yesterday and again today, and everytime it says they are "declined".  I am entering all of my information correctly, and yes, I do actually have 11 dollars of credit available.  If there is some trick to this that anyone knows, please let me know, as I'd love to avoid spending hours on hold to tech support.

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Moderator
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AskTheLeaf
Posts: 2,728
Registered: ‎06-13-2011
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With the issues you described on our site, it'd be best i...

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‎08-08-2011 06:54 AM

With the issues you described on our site, it'd be best if you contact our support center for assistance.

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--If you find a user's post useful, please mark it as an Accepted Solution and/or give it a kudo!

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Give a hoot. Backup your data on a second storage media.
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bitnaut0
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bitnaut0
Posts: 2
Registered: ‎08-24-2011
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@AskTheLeaf, the page you point to does not exist!!   I a...

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‎08-24-2011 11:24 AM

@AskTheLeaf, the page you point to does not exist!!

 

I am unable to get an RMA # even though Seagate confirms my drive is under warranty until 2012. What gives?

 

According to the RMA video, a Create RMA button should appear but it never does no matter what browser or operating system I use. Is this a roundabout way of saying you're no longer accepting returned drives even if they are under warranty?

 

e

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Where Is My AR
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Where Is My AR
Posts: 6
Registered: ‎08-24-2011
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Not sure Advanced Replacement is worth it

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‎08-24-2011 05:06 PM

Seagate is supposed to ship the replacement drive in 3 business days.  I placed an order over the weekend and this is the 3rd business day and my order has still not shipped.  On top of that their support number hours are limited and their online chat appears to run the same schedule as their support numbers.  So, they sell defective products and then make it difficult to get support and charge you for delayed replacement.  Sort of stinks.

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AskTheLeaf
Posts: 2,728
Registered: ‎06-13-2011
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Sorry about that broken link, I'm not sure why it's broke...

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‎08-26-2011 07:45 AM

bitnaut0 wrote:

@AskTheLeaf, the page you point to does not exist!!

 

I am unable to get an RMA # even though Seagate confirms my drive is under warranty until 2012. What gives?

 

According to the RMA video, a Create RMA button should appear but it never does no matter what browser or operating system I use. Is this a roundabout way of saying you're no longer accepting returned drives even if they are under warranty?

 

e

Sorry about that broken link, I'm not sure why it's broken.

 

Try this contact page instead to get in touch with warranty phone support:

 

http://www.seagate.com/www/en-us/about/contact_us/

<><><><><><><><><><><><><><><><><><><><><><><><><>
--If you find a user's post useful, please mark it as an Accepted Solution and/or give it a kudo!

--We turn on ideas. Release the hounds.

Give a hoot. Backup your data on a second storage media.
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