05-05-2011 12:05 AM - edited 05-05-2011 12:23 AM
Ok, so apparently I can't even post to the forums using Internet Explorer 9.
And it seems that is also the culprit in my original complaint. I cannot submit the e-mail or chat support case forms to initiate talks with warranty or technical support concerning my Momentum XT hard drive. I am supposed to choose product name, sub product 1, sub product 2 in the form's fields. However, using IE9 I cannot choose an item in the sub product 2 field and thus the form refuses to be submitted.
08-19-2011 06:26 PM
I wouldnt worry that your browser wont let you contact support because even if U get to send them an email dont expect to get a response.
12 emails first on the 5 July 2011 and its now the 20 Aug 2011 and I am still waiting on an outcome.
08-24-2011 05:07 PM
I paid for advanced replacement and they have not shipped yet although the time window for them to ship has passed. So much for trying to give Seagate a chance again. Support and warrantly really stinks.
08-31-2011 08:15 AM - last edited on 08-31-2011 08:20 AM by AskTheLeaf
i am looking for any response for
case number 01898773
Serial Number: [ edited to comply with forum rules ]
Model Number: ST910004EXM101-RKgf
No reply for long time??
Please help ASAP.
08-31-2011 08:24 AM
I checked up on your case and noticed that it was submitted yesterday.
Please allow up to 48 hours for a reply from our APAC technical support team.
Thank you for your patience.
08-31-2011 08:29 AM
thanks for reply.
It was a chat and i was expecting a quick reply.No issues please take 48 hours and guide me how to resolve it ASAP.
I am worried about my data, so please help.
08-31-2011 10:01 AM
The information submitted to us with the case number you indicated was only per e-mail.
If you need information sooner, please contact our support center in India: