Seagate Website and Community Feedback

[Born2bwire]

Ok, so apparently I can't even post to the forums using Internet Explorer 9.

And it seems that is also the culprit in my original complaint.  I cannot submit the e-mail or chat support case forms to initiate talks with warranty or technical support concerning my Momentum XT hard drive.  I am supposed to choose product name, sub product 1, sub product 2 in the form's fields.  However, using IE9 I cannot choose an item in the sub product 2 field and thus the form refuses to be submitted.

[Trev992]

I wouldnt worry that your browser wont let you contact support because even if U get to send them an email dont expect to get a response.

12 emails first on the 5 July 2011 and its now the 20 Aug 2011 and I am still waiting on an outcome.

Trevor Tulloch

[Where Is My AR]

I paid for advanced replacement and they have not shipped yet although the time window for them to ship has passed.  So much for trying to give Seagate a chance again.  Support and warrantly really stinks.

[Naveen878]

dear team,

i am looking for any response for

case number 01898773

Registration Information:

Serial Number: [ edited to comply with forum rules ]
Model Number: ST910004EXM101-RKgf

No reply for long time??

Please help ASAP.

[AskTheLeaf]

I checked up on your case and noticed that it was submitted yesterday.

Please allow up to 48 hours for a reply from our APAC technical support team.

Thank you for your patience.   

[Naveen878]

thanks for reply.

It was a chat and i was expecting a quick reply.No issues please take 48 hours and guide me how to resolve it ASAP.

I am worried about my data, so please help.

Thanks

[AskTheLeaf]

The information submitted to us with the case number you indicated was only per e-mail.

If you need information sooner, please contact our support center in India:

http://www.seagate.com/www/en-us/about/contact_us/contact-techsupport-apac