11-24-2008 01:27 PM
In all the frustration of waiting for the firmware for the 1.5TB drive (and being very angry not to hear from support who promised to let me know when it was available, and not getting any responses to my support request emails), I have just discovered that perhaps one of the reasons I've not had a response it because of the following bug in the seagate support page:
On the case page it says Escalate Case to Support - it has a ? next to it which says By Selecting Yes Your Case Will Be Escalated To Support.
However, I'm using Safari in Mac OS X Leopard (and I suspect many of the other frustrated Seagate customers who are Mac users and had the misfortune of buying the 1.5TB drive) and there is nowhere to select Yes.
I did click on the button to escalate to support in the page after entering the case details - but still the 'escalate to support' field is blank.
I'll try another browser - but I think this is just yet another unfortunate screw up by Seagate that is contributing to the huge anger that is arising from this situation.
11-24-2008 01:44 PM
11-24-2008 02:02 PM
Moved but no response. It seemed most appropriate to post in the section of the forums used by all the frustrated 1.5TB drive owners who are struggling with the chaos of contacting support and coping with the messed up change over of systems.
I've actually worked out a way of escalating the case to support - by clicking on the Edit button it brings up a page where there is a menu to select Yes- escalate to support.
Unfortunately the summary page has the help ? suggesting that their should be a pull down menu where there is just a blank space. Probably just an unintuitive interface with misleading help...
11-25-2008 07:52 AM
Please see here about your login issue. It's an announcement, placed all over the forum. We're working to resolve the problem.
12-03-2008 11:04 PM
Here's your solution to the "escalate" question. Look lower on the page and you'll find an EDIT button. Click that, and you'll get a new screen where the "escalate" popup is available. Pick your option, then hit submit again, and it should work.
I looked for this myself for some time... hope it gets you a reply.
12-04-2008 12:26 PM
I did contact Seagate about not being able to log in, and eventually managed it.
I also managed to escalate the case to support - but a couple of weeks on and they still haven't replied.
The hard drive was returned to the shop a couple of days ago. I'm just glad to be rid of the thing - at least I can rest assured that I'm not going to need to use Seagates terrible customer service in future.