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gaboux
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gaboux
Posts: 2
Registered: ‎07-21-2011
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Accepted Solution

Forgot to include my RMA number

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‎07-21-2011 08:28 AM

I sent in my Seagate hard drive yesterday to Burlington Ontario (I'm in Canada) but I forgot to join my RMA number with the package. There is my name and address on the package but will they be able to associate the drive with my RMA number?.  I did create a support Case (# 31822994) but for some reason I think that went to the US and I have no answer yet. What else can I try? I'm worried after paying over 20.00$ for sending the drive that I won't get a replacement...

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Administrator
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AlanM
Posts: 6,542
Registered: ‎11-02-2007

I have forwarded your info to the appropriate people, who...

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‎07-21-2011 11:36 AM

I have forwarded your info to the appropriate people, who can hopefully  help.

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--If you find a user's post useful, please mark it as an Accepted Solution and/or give it a kudo!

--We turn on ideas. Release the hounds.

Give a hoot. Backup your data on a second storage media.
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gaboux
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gaboux
Posts: 2
Registered: ‎07-21-2011
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Thanks I think it's on the way of being resolved, at leas...

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‎07-22-2011 05:46 AM

Thanks I think it's on the way of being resolved, at least I am in communication with Seagate...Thanks again for your prompt answer.

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