Well, my 160 GB Seagate Hard Disk failed for the third time. This is just a narration of the experiences.
I had read in news that Seagate offers Doorstep pickup facility for warranty services. I tried to reach 044-42015212, the number they had provided in the press release. Phone always displays ‘Call failed’. I do not have a BSNL land line connection, and hence cannot dial the toll free number that begins with 1800.
Doesn’t matter, I decided to walk-in and took a day’s off as they said that they did not work on weekends. I located the office of their Service Partner ‘Accel Frontline’ near Cunningham Road in Bangalore, and they directed me to another office on NR road. I continued the journey. Now, they need a complain registration to be done. Good idea, easy tracking... I was thrilled and registered the complaint online, got a print out of the complaint and delivered it. They were happy, I was happy, cool.
I tried to contact them again and again, but the phone is always busy. If someone happens to receive, they say that this is Accel Frontline only, but a different company! I tried all the following phone numbers: 080-41471854, 080-41231496, 080-41231497, 080-41231498 and some Chennai numbers.
Well finally, I got them online for once and they said it was ready. With overwhelming joy, I thanked them and received it with another half-day off.
The replaced hard disk doesn’t work at all. The one which I had given them was far better, it only had some bad sectors. But the replaced one is worse. The serial number of the current disk is – 9RA4BKMW (Model – ST3160215AS, Part – 9CY112-310).
When enquired, they shout over the phone saying I must complain and get it replaced again. I do not plan to make it a regular business. To my understanding and responses from the people around the place, this is a common scenario. At least 6 out of 30 had similar complaints. I wonder whether these service partners do not have any standards of checking, repairing and returning products? I wonder whether they think that the customers were idiots to approach them every week for hard disk replacements? Or do they think that something that doesn’t work on someone else’ system will work on mine; it’s just a matter of had disk’s choice...?
I have registered a fresh complaint in the great Accel Frontline website. I have only one demand, I’m walking into the service centre and I need the disk to be replaced on the same day.
If not, I will be forced to approach the consumer court with the following compensation claims:
- Auto from LBS Nagar to HAL: Rs. 25
- Volvo bus from HAL to Cunningham Road: Rs. 25
- Auto from Cunningham road to NR road: Rs. 45
- Similar return charges on the same day: Rs. 95
- Transportation charges during delivery: Rs. 190
- One day salary (off): Rs. 1800
- Half a day salary (delivery day): Rs. 900
- Repair and connection charges: Rs. 800
- Personal agony and loss of important works: Rs. 40000 (
)
Total compensation claim: Rs. 43880/-
The company, Accel Frontline and their employees will be responsible for this payment.
