Seagate Website and Community Feedback

[FJaRlo]

I've tried Firefox, Chrome and IE browsers and can't get a Create RMA button for my verified In Warranty Barracuda drive...

In browsing the board, this seems to be a recurring problem.  Any suggestions?

[AlanM]

I am sorry to hear about this.

Can you try going directly to this link, then?  http://support.seagate.com/customer/en-US/warranty_validation.jsp?form=1

Otherwise, you may have to try another computer, or contact Customer Service directly whether by phone, email, or chat.

[Piplodocus]

I've got this too. I can do the warranty check bit Ok. It then shows it's in warranty. Then nothing other than mentioning to contact customer service.

After following the customer service link and filling in the Customer Service form, then being sent from US customer service to UK customer service I've been told there should be an orange "Create Return" button. There isn't!

I've got a mac so can't just use IE (that's a very poor excuse in 2011). So I went and found a Win7 PC with Internet Explorer. Still no "Create Return" button. what?

This is about as useful as most of the Momentus XT firmware has been (earlier versions probably being the reason my drive is ragged in the first place). I was hoping good customer support might finally give me back some confidence in Seagate after the trouble I've been having...

[dianebrat]

Same here, multiple systems, multiple browsers, I get through the warranty check process, it says I'm eligible, but a "Create RMA" button never appears. Emails to support about the issue aren't responded to. So how does one get warranty support on a drive?

[AskTheLeaf]

Sorry to hear about the problems you've been running into when trying to register your drive for an RMA.

To see if this solves the problem, make sure you're using Internet Explorer and that you selected the option "return drive as a guest user" - not warranty validation.

Should you continue experiencing problems, you can either post a screenshot here, or for faster service contact our warranty support:

http://www.seagate.com/www/en-us/about/contact_us/

[Piplodocus]

Where's this "return drive as a guest user"? I assume this applies to UK users too?

Still no RMA button, and still no answer from my reply to UK support after I told them there's no RMA button! (I already included my MacOS/Safari and Win7/IE screenshots in my mail back to them, but can post them here if necessary)

[AskTheLeaf]

Sorry about the confusion.

Try this:

- Access http://www.seagate.com/www/en-us/support/warranty_%26_returns_assistance# 

- Click "Return Multiple Drives"

Now choose this:

[tocguy]

Seagate does not care about its customer base! PERIOD!

After these drives expire I will NOT buy another SEAGATE product EVER!!!! I will take great pleasure in watching these drives burn when I'm done with them. NO BUSINESS SHALL EVER CONDUCT ITS BUSINESS WITH THE DISREGARD FOR ITS CUSTOMERS THAT SEAGATE DEMONSTRATES.

Oh, our RMA system is "experiencing difficulties". Please try another browser, or computer, or try to logon from another state or planet because IT COULD NEVER BE SEAGATES FAULT THAT ANYTHING ABOUT THEIR crud IS EVER WRONG! Because of that attitude there is no reason for them to lift a finger to try to improve the customer experience.

I will say thank you to Seagate for making this decision so clear about what discerning consumers should do with their dollars. As a tenured engineer for a major aerospace and defense manufacturer I can say this, we'd have been outta business a long time ago if we treated out customers the way Seagate is treating theirs.

(Edited: Please do not evade the profanity filter.)