It wil take them over a week to respond to anything and then U will need to have written so many emails, gone to the chat, tried a calling the phone support and all without an answer.
So think yourself lucky it only been a week so far.
Give it at least a month, before U can find anyone.
I have got to a point that I dont think they employ more than a couple of staff and they wouldnt have a clue about service let alone giving support.
Trevor Tulloch
