10-14-2008 01:53 PM - edited 10-14-2008 01:59 PM
One way Seagate can make the Community Forums better would be to include a forum dedicated specifically to website issues. Here are some items the website issues forum could cover:
"We are currently experiencing technical problems. Please try again later."...er, OK — but when? Is Seagate even aware of the problem, or is the error message just a robot that pops up whenever something goes wrong? There's no way to know without either a sticky thread in the forums that reports website problems, or else a website status page somewhere on the site itself.
- The aforementioned problem with the Product Registration system
- The content of the Product Registration page itself. Just click on the link and scroll down through the questions and you'll see what a joke it is. Some questions appear THREE times. Other questions are unanswerable. Another question asks what my "D.A.V.E." will be used for. Really, folks...Seagate makes great products; why trash the company's image with such an idiotic product registration form?
- The list of products on the Product Registration – Model Selection Page is hopelessly outdated. It includes only one Series 7200.11 drive. All the rest are 7200.9 and 7200.10 series.
If there's no feedback section on the website, there should at least be one here in the forums.
I hope that's of some help in improving the Community Forums in particular, and the Seagate customers' user experience in general.
10-15-2008 07:13 AM
10-15-2008 11:12 AM
1. Actually speaks English as a first languageEvidently, she didn't sit on the information. The fact that you heard about it the same day is pretty impressive. In fact, it speaks volumes about Seagate that two separate individuals in support jumped on this issue so quickly. That's definitely a confidence builder, and it confirms my decision to use Seagate drives exclusively everywhere on my LAN, where Barracuda drives currently operate in a RAID-1 mirror on a server, in workstations and notebook computers, and in fast, reliable eSATA storage and backup for digital audio...lots of it.
2. Knows what she's doing
3. Is pleasant into the bargain
Error 404--Not FoundAaarrrggghhh!!!...the only way I can get back to the Product Registration–Other Model data entry page is to go back to the home page and come back to it from the support menu.
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.4.5 404 Not Found
The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.
If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.
• I can't register them while I'm logged into my customer account.
• I can't use the Register another Seagate product? link after I've successfully registered a drive.