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pogus2
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pogus2
Posts: 1
Registered: ‎05-17-2011
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Unable to submit support request

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‎05-17-2011 02:24 PM

I find I am unable to submit any form of support request for my BlackArmor 440 NAS device. 

I enter Network Storgae in the first box in the form and the second box has one option: "None".  This is flagged as an error when submitting the form.

I really am disappointed that Seagate have not got this right at present.  What is the point of the most sophisticated support system if the users cannot use it.  It is more akin to 'Dogbert's Tech support'.

Please can you fix it so I can get support for a NAs Drive which is reporting a failed Sensor or failed Fan.

Please could someone from Tec Support tell me how I can get support for this device!

 

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AlanM
Posts: 6,558
Registered: ‎11-02-2007
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Re: Unable to submit support request

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‎05-18-2011 07:56 AM

May I know what browser you are using?

<><><><><><><><><><><><><><><><><><><><><><><><><>
--If you find a user's post useful, please mark it as an Accepted Solution and/or give it a kudo!

--We turn on ideas. Release the hounds.

Give a hoot. Backup your data on a second storage media.
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Trev992
Posts: 13
Registered: ‎08-18-2011
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Re: Unable to submit support request

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‎08-19-2011 04:43 PM

Best of luck getting support.

 

Dont worry about trying to submit the problem via the webpage.. Emails to tech support dont work.. After a month I havent managed to resolve my issue

 

Your best way to do is try the chat.. You at least get to chat to someone.. It wont fix your problem but at least your have got to contact someone.

 

Trevor Tulloch

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