Seagate Website and Community Feedback

[hr930]

I have been a Seagate customer since my First Harddrv (20mb). Now I have a Harddrv that needs replaced and I have been Trying for about a year to get someone at Seagate to help me. BUT! I have not recieved an email or a phone call or even a regular mail from anyone with Seagate!!

 I have sent emails, created Cases about my Harddrv, Tried to call. No reply from any emails, No letters, and no answer from any of my phone calls!!!

From what I have read on the forums here I'm not the only one!!  This is the worst Customer Service/Company I have ever had to deal with. What is the sence in buy a product if the company won't stand behind it. This use to be a good company to buy from, USE to have good Customer Service!

I will not buy another Seagate Product, I mean why should I with this kind of service! I work Hard for my money, If Seagate plans on making Throw-Away products, Then say that and lower the price! Otherwise stand behind your product, answer emails,Phone calls! Help the People who are buying your Product and Paying your salary!!!!

And like the many emails,Phone calls I still will not recieve a reply from Seagate. heck my Warrenty probly has expired by now (which is what Seagate wants so they will not have to replace it)

Howard.

[AlanM]

Hello hr930,

I am sorry to hear of all the problems you've experienced.

I looked up your account and found that you've created 4 tickets in the past few months.  All of them have remained in Self-Service.  You have not escalated any of them to Tech Support.

Also, I show no telephone contacts to Seagate Tech Support, so I'm not sure what you're referring to when you discuss letters and telephone.  Tech Support is open M-F, 10 hours at least per day in the US and 8 hours at least per day in Europe, so you have plenty of opportunity to call them.

Anyway, if you'd like to escalate one of your emails to Tech Support, go to My Cases in the left sidebar, open one of your cases, and choose Escalate to Tech Support.

Please let me know if you experience problems.

[hr930 · Accepted solution]

thx for the reply and I just went to my cases and did as you suggested. That is the first time I have been able to click yes to "Escalate to Tech Support" now to wait and see what happens.